Customer Success Manager. Incident Management SaaS. £60K+Bonus

  • Job Reference: DF0070
  • Date Posted: 8 February 2019
  • Recruiter: Saleslogic
  • Location: London
  • Salary: £50,000 to £70,000
  • Bonus/Benefits: Bonus+Stock
  • Sector: IT/Software/SaaS
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

The Client
We are currently working with a Gartner recognised Market leading provider of an Operation/Incident Management platform. An end-to-end solution, driven by Artificial Intelligence that gives IT/DevOps departments complete control of their IT systems. Whether it's a ticket being raised by a customer or an internal system issue, the technology is able to rank problems according to importance and allows you to easily track who is working on the issue and when it has been resolved.

The Role:
This is a purely client centric role that will see you acting as the main point of contact for you portfolio of accounts. You will need to be able to strategically work with clients across implementation/adoption and onwards to ensure that they are getting the most out of the software. Commercial aspects will not be a priority for you but you should be able to identify areas for up/cross selling to ensure that all your clients' pain points are continually addressed.

Key Requirements:
*Experience in a CSM function within the SaaS industry
*Experience managing strategic accounts
*Experience working with an IT based SaaS is ideal
*Experience working in a start-up environment
*Exceptional relationship management skills

Off of the back of impressive recent success, they are looking to continue on their phenomenal growth trajectory across EMEA and need A-players to make this a reality. If you think you fit the bill for this excellent opportunity please click APPLY or alternatively email your CV to Dan at Saleslogic Recruitment - dpf@saleslogic.co.uk