Customer Success Manager

  • Job Reference: 131473
  • Date Posted: 4 November 2021
  • Recruiter: Saleslogic
  • Location: London
  • Salary: £60,000 to £70,000
  • Bonus/Benefits: + bonus which is uncapped
  • Sector: Account Management
  • Job Type: Permanent

Job Description

The Company
Our client is a market leader in Enterprise Social Proof. Their platform increases conversion rates and revenue for some of the world's largest brands, retailers and travel companies. The AI platform works with a range of global brands across all online channels, and are currently at a very exciting stage of growth, moving from a start-up to a scale-up. 

The Role
As a Senior Customer Success Manager, you will take a leading role in looking after existing UK leading Brands! This includes managing a portfolio ranging from $1.5-2M across an account base of 8-12 accounts; onboarding new brands, ensuring they are highly satisfied with the platform & renewing; and identifying and executing on growth through cross-sell and upsell.

Requirements
• 2+ years’ of Account Management or Customer Success experience (SaaS & Martech highly preferable)
• Minimum 1-2 years’ experience with eCommerce related solutions
• Demonstrable commercial acumen with a consultative, “customer first” mentality
• Previous start-up/scale-up experience is key
• Competitive, ambitious, with a drive to succeed 
• Ability to deliver strong QBRs is essential

This is truly an amazing opportunity to join a fast growing business, and that is in the process of securing their next round of funding. The successful candidate will receive a competitive package with a base salary of £60-70K, with uncapped bonus.  For any further information on this position, please click APPLY or get in contact with Peter Brooks via email at Saleslogic – pb@saleslogic.co.uk.