Customer Success Manager

  • Job Reference: BBBH3761
  • Date Posted: 16 November 2017
  • Recruiter: Saleslogic
  • Location: London
  • Salary: £55,000 to £70,000
  • Sector: IT/Software/SaaS, Professional Services
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

A Deloitte top 70 fast growing company is expanding rapidly in EMEA and this has created a number of exciting opportunities. This includes a search for a Senior Customer Success Manager.
They are a market leading player within their specific market, furnishing their clients with an all-encompassing work execution management software. The company itself is in a rapid growth phase and are looking for the very best Customer Success Managers to help their customers best understand and broaden the platform and solution. This is a team oriented position that has strong potential for growth, responsibility, and overachievement. The right candidate for the role must enjoy a high paced and customer focused environment, and will also bring great enthusiasm and intellectual curiosity to their roles and lives.

The role itself will involve looking after 8-9 major accounts ensuring success and growth, in conjunction with spotting for commercial opportunities to cross and upsell within. As the first point of contact for the client, you will also be responsible for Initial implementation, ongoing management and analysis. With this added responsibility, you will be rewarded with the best package on the market. With this, you will be the face of the company and must continue to ensure smooth adoption of the software, in conjunction with widespread usability.

The successful candidate will be paid a market leading salary including base, bonus and stock options, and will also be joining a company at a very exciting stage of growth. They put a huge emphasis on people and development. Interviews are taking place shortly and applications are welcomed at your earliest convenience.

Desired Skills and Experience

The right candidate will possess the following:

  • Bachelor's degree in related field

  • Strong presentation and communication skills

  • 3-5+ years of customer facing experience in a CSM role

  • Prior PM experience/PMP certification a huge bonus

  • Software, Collaboration, and Project Management product and market knowledge a plus

  • Representable and Comfortable with Enterprise C Level discussions

    Send your CV today -